These terms and conditions apply when purchasing a product or service from GivingPress:
1. General Usage
With the purchase of any GivingPress product or service, you are entitled to unlimited usage of the theme for yourself or client work. GivingPress retains the right to change the terms and conditions and licensing of this site and our themes at any time.
GivingPress products are guaranteed to function correctly upon proper installation, activation and options configuration of the theme within the latest WordPress platform. We can not and do not guarantee compatibility with all 3rd party plugins. If for some reason the theme is not working properly, report the issue to our support team, and we will do our best to resolve the problem in a timely manner.
GivingPress charges a monthly support subscription fee for ongoing website hosting, theme and plugin support, updates, maintenance and account access. The subscription renews monthly from the date of purchase, and may be canceled at any time within your GivingPress account. Canceling a subscription will result in suspended access to your GivingPress site, account and support resources after one month from your initial purchase date or the last successful subscription renewal. GivingPress is not responsible for the failure to cancel a subscription in the event that it is no longer desired. Canceling a subscription is the responsibility of the customer.
Support is provided for any product or service purchased from GivingPress for as long as the monthly subscription is active. Support includes the rectifying of issues arising from products or services, bug fixes and basic usage questions. We do not provide support for our free products; issues arising from the use of 3rd party plugins; troubleshooting issues occurring in versions of Internet Explorer older than version 10; or custom code changes made by the customer. Questions and inquiries should be directed to our support forum.
We are unable to provide support that requires us to view websites with morally or ethically questionable content. Such content includes, but is not limited to, pornography, prostitution, racist content, possible scams, etc.
Note: Support is offered Monday through Friday, 9AM to 6PM EST (UTC/GMT-5). Support requests are answered in order received.
5. Setup Service
The Setup Service is generally completed within 72 hours from receiving the necessary customer information requested via contact form upon the purchase of the service. The service includes the basic installation and setup of the GvingPress theme as per the theme demo. In addition, we may upload and configure a single logo and background image for the site.
The Setup Service does not include the creation of pages, posts, content, navigation items or anything outside of the demo content. It does not include any customizations or changes to the theme code. The Theme Setup Service should not be used for established websites with existing content.
If a Setup Service is paid for and submitted with requests beyond the scope of the service as defined on the GivingPress site, we will kindly ask that the request be modified to meet the requirements previously outlined. In the event the request cannot be modified to meet the theme setup requirements, we will provide a refund and the setup service will not be completed.
We generally do not offer refunds for time already spent using our service, as those costs have been applied to the hosting, maintenance, support and general upkeep of your site. However, we consider refund requests on a per case basis. We will be happy to answer questions regarding our products and services before your purchase to insure it will meet your needs.
The CSS, XHTML, PHP, design and any other elements of the GivingPress Pro theme are copyrighted by Invulu, Inc.
The content (copy, images, video, etc.) within the GivingPress demos is royalty free and/or has been purchased by and licensed to GivingPress. Such content can be used freely without consequence on your GivingPress site.
Currently the GivingPress Pro theme and plugins are designed to function properly with WordPress 4.0 and higher. It is our job to make sure the themes and plugins are up to date with the latest versions of WordPress. We cannot guarantee they will work properly on older installations of WordPress. We cannot guarantee the compatibility of our products with all third party software and plugins. If a conflict does arise, we will do our best resolve the situation. Moreover, we cannot guarantee the products will function correctly after modification to the code, or a failure to install the theme or WordPress properly.